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Online Reputation- / Review Management and Social Media is important to you and is becoming more and more important - but who can manage this theme specifically for hotels or restaurants?
Almost no hotel or restaurant has appropriate and available staff to operate effective, sustainable and professional online reputation, social media, or review management. The main problems are, in addition to missing suitable employees and lack of time, often missing German / English language skills in written form, lack of professionalism in the public complaints management, violent overreactions of the staff and personnel changes. In such cases, there can be no continuity at this important point of corporate communication and no uniform, consistent public image.
A big problem in many hotels / restaurants is lack of experience in social media and the lack of knowledge about the far - reaching consequences of bad, unprofessional or missing communication - it 's easy to build a good image but with a single mistake it can be destroyed in the long term if someone is not aware about the consequences of his actions.
Be one step ahead - ask your staff to concentrate fully on the job at the guest and make it perfect and leave the review management to a professional and experienced company that knows your company and your business very well!
We practice professional ORM or Review Management and give you and your team the success. We are the visible voice of your company to the outside, the professional and neutral buffer and filter between hotel, guest and rating portals.
Here is an example of how one of our customers has developed the recommendation at HolidayCheck - thanks to intensive operational work on the spot combined with professional communication and sustainable Review Management:
The fact that occupancy problems are a thing of the past and low-price offers are no longer necessary is a pleasant side-effect.